FAQ

1.       What is Chapes Keto Cakes?

        -  Chapes Keto Cakes is a premium low-carb and sugar-free dessert brand that offers guilt-free indulgence for people following a keto, diabetic-friendly, and healthy lifestyle.

2.       Are your products really keto-friendly and sugar-free?

         -  Yes! Our products are made with zero sugar and low-carb ingredients, ensuring that they fit perfectly into a ketogenic diet.

3.       What sweeteners do you use?

         -  We use natural keto-approved sweeteners like erythritol, allulose, and stevia, which do not spike blood sugar levels.

4.       Are your products safe for diabetics?

          - Yes! Our desserts are diabetic-friendly as they do not contain refined sugar, making them a great option for people managing their blood sugar levels. However, we recommend consulting with your doctor before making any dietary changes.

5.       Do you have gluten-free options?

          - Yes! Many of our products are gluten-free, but please check individual product descriptions for specific details.

6.       How do I place an order?

          - You can order through: Our official website: www.chapesketocakes.com Shopee & Lazada (Insert Store Link) Directly through our Facebook and Instagram pages

7.       Where do you deliver?

          - We deliver nationwide across the Philippines.

8.       How long does shipping take?

        -  Metro Manila: (1-3 business days) Luzon: (3-5 business days) Visayas & Mindanao: (5-7 business days) Shipping times may vary based on location and courier availability.

9.       How much is the shipping fee?

         - Shipping fees are calculated at checkout and depend on your location and order weight

10.  How should I store the cakes?

       - For best quality and freshness: Cakes & Pastries: Keep refrigerated and consume within 3-5 days. Chocolates & Snacks: Store in a cool, dry place away from direct sunlight.

11.  Do you accept returns or refunds?

     - Since our products are perishable, we do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 24 hours with proof (photos), and we will assist you accordingly.

 

12.  Do you offer bulk orders for events or reselling?

          - Yes! We offer bulk orders for parties, events, and business reselling. Contact us for special pricing and details.

13.  Can I become a distributor or reseller?

          - Yes! You can start your own low-carb business with Chapes Keto Cakes. For distributorship opportunities, contact us or join our FREE webinar to learn more!

14. How can I contact you for inquiries?

     - Email: (Insert Email)

       Contact Number: (Insert Number)

       Location: (Insert Business Address)