FAQ

1. What is Chapes?

Chapes is a premium low-carb lifestyle brand offering cakes, desserts, and snacks crafted for guilt-free indulgence. Our products are designed for individuals seeking healthier alternatives, and are now available online and in leading supermarkets nationwide.

 

2. Are your products keto-friendly and sugar-free?

Our products are keto-friendly and made with low-carb ingredients and alternative sweeteners. They are inspired by a low-carb lifestyle and suitable for those looking to reduce sugar intake.

 

3. What sweeteners do you use?

We use alternative sweeteners such as erythritol, allulose, and stevia, which are commonly used in low-carb and sugar-conscious products.

4. Are your products safe for diabetics?

Our products are made without refined sugar and may be suitable for individuals managing their sugar intake. However, we recommend consulting your doctor before making any dietary changes.

5. Do you have gluten-free options?

Many of our products are gluten-free. Please check individual product descriptions for specific details.

6. How do I place an order?

You can order through:
- Our official website: www.chapesketocakes.com  
- Shopee & Lazada  
- Facebook and Instagram pages  

7. Where can I buy Chapes products?

Chapes products are available online and in selected supermarkets and retail stores nationwide. Visit our Store Locator page to find a branch near you.

 

8. Where do you deliver?

We deliver nationwide across the Philippines.

9. How long does shipping take?

- Metro Manila: 1–3 business days  
- Luzon: 3–5 business days  
- Visayas & Mindanao: 5–7 business days  

Shipping times may vary depending on location and courier availability.

10. How much is the shipping fee?

Shipping fees are calculated at checkout and depend on your location and order weight.

11. How should I store the products?

For best quality and freshness:
- Cakes & pastries: Keep refrigerated and consume within 3–5 days  
- Chocolates & snacks: Store in a cool, dry place away from direct sunlight  

12. Do you accept returns or refunds?

Due to the perishable nature of our products, we do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 24 hours with photo proof so we can assist you.

 

13. Do you offer bulk orders?

Yes! We accept bulk orders for events, corporate needs, and retail partners. Contact us for pricing and details.

14. Can I become a distributor or reseller?

Yes! You can partner with Chapes and start your own low-carb business. Contact us or join our FREE webinar to learn more about distributorship opportunities.

15. How can I contact you?

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Location: (Insert Business Address)