Welcome to Chapes Keto Cakes!
We’re dedicated to bringing you your favorite guilt-free desserts in the safest and most efficient way possible. Please review our shipping guidelines below.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Once confirmed, you will receive a tracking number via email or SMS.

Shipping Rates & Delivery Time

• Metro Manila: Same-Day Delivery
• Luzon: 1–2 days (via bus cargo services)
• Visayas & Mindanao: 4–7 days (depending on courier transit time, e.g., J&T Express)

Shipping fees are calculated at checkout based on your location and order weight.

Shipping Partners

We work with trusted courier services to ensure safe and timely deliveries.
Please note: Shipping rates may vary depending on courier policies and seasonal demand.

Perishable Goods Disclaimer

Our desserts are made with fresh, premium ingredients. To maintain quality:

• Please ensure someone is available to receive the package upon delivery.
• We are not liable for spoilage or delays caused by couriers, weather conditions, or unforeseen events.

Order Tracking

Once shipped, your tracking number will be provided.
You may track your order directly via the courier’s website or contact our support team for updates.

Return & Refund Policy

Due to the perishable nature of our products:

• We do not accept returns or exchanges.
• If you receive a damaged or incorrect item, kindly notify us within 24 hours with photo proof so we can resolve the issue promptly.

Contact Us

For questions or concerns, feel free to reach us at:

• Email: websitechapes@gmail.com
• Contact Number: [Insert Phone Number]
• Location: 5300C Demetillo Street, Gen. T. De Leon, Valenzuela City

Thank you for choosing Chapes Keto Cakes – where indulgence meets health!