SHIPPING POLICY
Effective Date: January 1, 2025
Welcome to Chapes Keto Cakes!
We are committed to delivering your favorite guilt-free desserts in the safest and most efficient way possible. Please read our shipping policy to understand our processes and guidelines.
- Order Processing Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. Once your order is confirmed, we will send a tracking number via email or SMS.
- Shipping Rates & Delivery Time Metro Manila: (Same Day Delivery) Luzon: (1 to 2 days for Bus Deliveries) Visayas & Mindanao: (4 to 7 days depending on the courier's travel time, ex. J&T Deliveries) Shipping fees will be calculated at checkout based on location and order weight.
- Shipping Partners We partner with trusted courier services to ensure safe and timely deliveries. Shipping rates may vary depending on the courier’s policies and seasonal demand.
- Perishable Goods Disclaimer Our products are made with fresh and premium ingredients. We take every precaution to ensure that your order arrives in perfect condition. Please ensure someone is available to receive the package upon delivery to prevent spoilage or damage. We are not responsible for delays caused by the courier, weather conditions, or unforeseen circumstances.
- Order Tracking Once shipped, a tracking number will be provided. Customers may track their orders using the courier's website or contact our support team for updates.
- Return & Refund Policy Due to the perishable nature of our products, we do not accept returns or exchanges. If you receive a damaged or incorrect item, please contact us within 24 hours with proof (photos) so we can address the issue.
- Contact Us For any questions or concerns regarding your order, feel free to reach out to us:
Email: websitechapes@gmail.com
Contact Number:
Location: 5300C, Demetillo Street, Gen T. De Leon, Valenzuela City
Thank you for choosing Chapes Keto Cakes – where indulgence meets health!